Wells Fargo Bank in Keller, TX

Friendly and professional staff, eager to assist

Sat down and waited for over 30 minutes after signing in. I needed to change my name due to marriage.. Waited. No one acknowledged me waiting or asked what I was there for. Then after the long wait, while I'm watching employees do nothing it seemed, I finally get asked what I need. Only to find I don't have my marriage license thinking my ss card or new drivers license will be fine. Nope. Waste of my time. Never going back to that branch.

I have a business check and came to this place to cash it since it's Wells Fargo check. They asked for ID, second form ID, then 10 minutes later she came back with cash on hand and charged me $7.50 fee. That's fine with me. Then she refused to give me the money, the jerk going around to find manager, then she asked for business certification which no one bring it to cash a check, but luckily I have all that, the fat short looking lady assume is the manager came but still refused to cash it. Why they don't let me know at the beginning that they don't cash THEIR CHECKS? Why wasted 20 minutes of my times. I have bad experiences with all of their location and never do business with them again, got my business to somewhere else with no problems. BEWARE! DON'T DO BUSINESS WITH WELLs FARGO. You will wasted your time and money.

Super friendly service. Always greeted with a smile

Great customer service and the free coffee and water is nice too! While I am not a Wells Fargo customer (yet), I have been to this bank several times in the past few months. Sometimes for my father. Sometimes for my father-in-law. On each visit I received fantastic customer service (on a variety of topics). In fact, the service has been so good, I am seriously opening an account with Wells Fargo, just to have such a great branch at disposal.