Regions Bank in Katy, TX

Horrible

Very helpful on answering my loan questions and just pleasant to deal with.

Almost impossible to talk to anyone on the phone. Numerous prompts to get put on hold for a representative. 15 minute waits everytime I call. Then when someone finally answers you are disconnected.

what a nightmare! Farim or whoever helped me file my fraud claim was as helpful as a 2 year old child. The customer service at this bank is AWFUL! He basically told me that they do not issue a provisional credit for the stolen funds, I had to wait 7-10 business days and I had to call Visa customer care. They do nothing through the branch. This man said, I just wash my hands of it once the forms are faxed. I don't answer questions, I don't follow up and I don't do anything else with it. Really? He said that I should have financially planned for this to happen so I am not in such a tough spot and for me not to be defensive. Im very angry at this point, and as soon as I get my money I am closing my account and going back to Bank of America. So much for me wanting a smaller bank.

A relative suggested I get an account from your bank. First thing,, Get rid of that 100 button pushing activity to get to a new account. Plus NO, I will not ever give my social sec. # to a voice message machine.. Tax ID?, what is that? You need major work to become a real bank. Get with your customers up front, answer the phone with a live body, and see your business improve. I will not be using your bank, but go to Chase bank instead.