Texas Bay Credit Union in Houston, TX

Do not trust this banking institution!! Incredibly poor service!! They do not follow through on their promises!! If I could give 0 stars I would. In March 2014 I decided to downsize from a truck to a car. My credit was less than desirable after going through a divorce. I had financing already lined up though. While I was at the dealership a representative from this credit union was there. He told me he could beat the interest rate if I would agree to put a GPS device on my car and after the first year of making on time payments he would refinance the loan for a better interest rate. In August 2015 I tried to refinance and they wouldn't even talk to me about it even though each payment had been on time (more like early) and always for more than the payment amount with out a large deposit. The GPS device I agreed to put on my car was actually a device that would disable my car in the event a payment was late. Well this last month I had some fraud on my banking account from some online charges I had made. In the middle of getting that sorted out the Bill Pay check I sent the credit union was returned. As soon as I figured this out, I was the one who called the credit union to try to make payment with my credit card. They didn't have to contact me!! I was informed that the payment could ONLY be made in cash from this point on and NO future checks would ever be accepted. Guess what... they shut the starter off to my car. So I have no transportation to get to their or branch or even a shared branch to make the payment by cash and they wont accept my card over the phone!! Now I have extra charges from them including returned check fees and late payment fees, a late payment reported to my credit and still a disabled car!! I could have paid them before the payment would have been considered late. I initiated a wire transfer (which charged me a fee) and just waiting for it to process in order to cover all the fees, payment and get my car turned back on. Do not trust this banking institution!! Incredibly poor service!! They do not follow through on their promises!!

Excellent service and the employees there help as much as you need. It's one of the best institutions that has help me.

I Love my TBACU @Fuqua!!!! Very welcoming, friendly & Helpful Knowledgeable Staff from Tellers to Loaners... My Family of 10+ have banked at this branch for years and not once have they been unhappy, always satisfied. I still recommend to friends & clients

Recently they must of changed management or something because they are horrible. I have been with them for a while now and I have never encountered so many issues. They were a lot better to deal with in past years but now I advise to STAY AWAY!

I don't recommend this bank at ALL!! Each time I call over bank statements they are immature. They don't carry through with diligence! I have given them many opportunities to be respectful to me as a client but they always demand to feel and be respected after their wrong doing. The same thing was going on with Wells Fargo and look at where they're at now!! They have nothing to protect their roles as tellers or financial institution. By far the worst 3 years banking experience I have ever had!! And my account was compromised once and they didn't do anything because it was over 180 days. I am completely fed up and will be closing to switch to a more educated professional and well reputable bank near me!!!