Prosperity Bank in El Campo, TX

Royal account has great perks.

I chose Prosperity in Georgetown for their so called "business experiance". Shortly after switching to them Georgetown changed branch managers and it all went downhill from there. They were unable to complete basic banking functions like wire transfers and required me to show my P&L before they were willing to send a wire. They fired the friendly tellers and didnt train the incoming correctly. Their lack of knowledge in their own field was completly dissappointing and nearly cost me thousands of dollars. When I contacted the branch manager Brad Curlee about this issue, he acted as if I wanted him to pay me for the mistake when all I wanted was them to send our wire out. We later contacted Prosperity about merchant services and were quoted a rate of 2.7% for credit card processing, 0.05 below our current rate. Later they tried to change the rate to 3.29%. When I responded via email and cc'd the branch manager on this issue, they responded with a letter saying they have scheduled the account for closure and can no longer service the account. Overall I am not happy with them and the Retail Area Supervisor that I was told to contact has never returned my calls. Save yourself the greif and go with a bank that has the ability to return calls.