Shell Federal Credit Union in Deer Park, TX

Great bank to do business with. I have never had a problem here and always get my loans with no problems.

This bank is horrible. I have been trying to get into my account for several days and it doesn't work and nobody answers the phone. Don't use this bank. I would rather use coffee cans in my back yard.

I love my bank, they are very helpful and efficient. I just wish they had more ATM locations

Absolutely wonderful staff and very helpful tips with the new transition I appreciate your concern in keeping my safety first in banking at Shell. I would rather have updates that secure my safety and have one step ahead of those who would find it easy to steal. I have never had an issue with Shell and If there was one it was because of not being computer savvy! my fault. Thank you again for showing me the new process and keeping my money safe! Oh and by the way keep your yelling and cursing outside or at the bar not interested in your inmature way of dealing with issues, yelling at the staff, really? try learning a little bit more skills and patience.

WORST CUSTOMER SERVICE I'VE EXPERIENCED AT ANY BANK. I went to shell to consolidate a credit card and a loan. I had the payoff for the loan and the credit card sent to the loan office and then she only put in for a credit card with a 3000$ limit and it got approved. Great! Problem is I needed 900$ more than that!!!! So I figured I'd put in for a credit line increase and that was 2 weeks ago, I call every few days and they tell me someone will call me back in 20-30 minutes. They won't even tell me if it's approved or not and as of now I owe them AND the bank I have the loan through so now I'm worse off than I started. Thanks Shell FCU! *update* my limit was finally increased but still no one called to tell me. Took forever and way more frustration and run around then should be necessary but at least it got done.