Woodforest National Bank in Cleveland, TX

At check out, my Woodforest debit card was declined. I spoke to an INCREDIBLY rude woman at this bank who informed me that an establishment I shopped at "was hacked" and thus my card was invalid and a "new one was mailed...don't you check your mail?" The obvious answer is yes, I check my mail. Perhaps the manager at this bank branch should ask the employees "don't you know how to treat customers?"

great service

Well the website says y'all are open 11:00 am to 6:00 pm on sundays but i drove 43 miles to one town and y'all were closed then another 27 miles to another and it was also closed. There are alot of things on the website that is a lie so you guys should fix that it's. Just BAD BUSINESS.

I had been banking here for years. One day while making a withdrawal i handed them my license to carry ID card and they said that it wasn't a proper ID. I said it is a government issued ID card but maybe you're right so here's my DL. After that the teller proceeds to grill me on why she thinks i shouldn't have to carry a gun. I tell her it's my right and i carry in order to protect my family, but she doesn't like that too much. Needless to say I'm now banking elsewhere.

Worst experience ever. Went up to the counter to get a money order. The clerk asked for my boyfriend's ID. Sat there looking at her computer and asked for it again and to take it out of the wallet sleve. Sat there for another 3 or 4 minutes while she typed stuff in. We asked if there was a problem and got no response. We then handed her a debit card to pay for the money order and she again asked to see his ID. Then proceeded to tell us we would have to take money out of their ATM in order to get a money order. Never have I ever been told we have to use cash for a money order. We just told her nevermind we'll go somewhere else. She rolled her eyes and said whatever. I don't think that's how employees are suppose to act towards customers. Very dissatisfied with her.