Woodforest National Bank in Buda, TX

Only one star because you can't leave less. In July my husband was laid off and we had to take money out of our retirement account in order to live while he hunted for a job. We had a large check deposited from a well known (other) national financial institution. Rather than letting it post to our account when the check cleared (three days, in fact), the manager at the Buda branch of Woodforest National Bank, Debby Rogers, decided to put a 15 DAY hold on the check. In the meantime, things became overdrawn resulting in several hundred dollars worth of overdraft fees. Nice. Especially at a time when things were tight for us. We have this money but we can't use it. Again, nice. In the meantime, my husband called Woodforest coporate only to find out that holds are at the discretion of the manager of the branch. Corporate managers cannot override branch managers. Inconceivable. He talked to Ms. Rogers again, only to be be told once more "NO". She would not budge, did not want to listen to reason, there was no changing her mind. We closed our accounts today. We took several thousand dollars out of Woodforest National Bank to deposit into our new accounts at a different local institution. When Ms. Rogers asked why we were closing three accounts, we told her it was due to lack of customer service. When she asked what she could do to make it better, we told what she had already done. Maybe there was a flicker of concern for just a moment, but she decided to brush everything off. Obviously customers who have had multiple accounts with her institution for 10 years were not important enough to try to keep. And I will be calling Woodforest corporate on Tuesday to let them know exactly why this long time customer has left and to point them to this feedback. Want a good bank? If I had a time machine, I would send you back to that Woodforest National branch three years ago when customer service was important. Ask me today and I will tell you to run fast, run far - take your money somewhere else where you, as a customer, will be appreciated. Obviously the people at the Buda Woodforest branch have forgotten that customers make it possible for them to be employed.