Guild Mortgage Company in Belton, TX

Horrible. I didnt get my keys for a few days after closing the deal on the house. No one was communicating with me about why. My agent, Samantha Jackson ignored me the ENTIRE time. She wiped her hands of us after the initial consultation. She doged every single email and call. Heather did everything that Samantha was supposed to do for us. We literally never heard from her again until today when she called to try and guilt trip me when she read the poor feedback she got on the survey i did. She tried to tell me how it wasnt her fault that she didnt handle our case because she was hospitalized in December. Ok??? We started gunning for the house October 24th. We did our initial consultation with her within that week.. then never heard from her again. So where was she for all of November when all the stuff was actually going on and heather was taking care of us? Everything was done and just waiting for the day of closing by the time she had i guess gotten hospitalized. What a joke.