ATM (Chase Bank) in Balch Springs, TX

I am literally perplexed as to why the rudeness from this banker we specified that last time we came she was not able to help us what so ever because she didn't know the answer to our very confusing problem regarding our account information. Well because she was the only one available the second time around I asked to be attended by another banker but he was booked for the day....I agree to be seen by her and as soon as I sit she started telling me if I was sure I wanted to be seen by her since I didn't like the way she wasn't able to help us the first time that's she not trying to impose her self on me....I mean I agreed to be seen by her in the first place why feel the need to throw that out there to let me know she know I was not pleased with her work the first time around.. .Or just to flat out be rude to me... I feel so disrespected.