Convenient and efficient, but terrible customer service. When my debit card was stolen & I asked them to rush a replacement, if possible, because I'm handicapped and had some specific difficulties, every employee seemed to think that was hilarious. I will be switching to Chase solely because of this insensivity.
Anunnaki Child | 2016-03-05 01:16:45
Always greeted with a friendly person. I have always been treated with the upmost respect. Very professional tellers and loan officers. I appreciate not being treated like a criminal when I deposit cash like Chase bank does. I also appreciate NOT being told by teller that I should conduct my deposits via ATM. Old fashioned banking at it's best....
Don Pierce | 2017-03-30 18:20:55
I will never stop using this bank. They have gone out of their way to help me multiple times. I haven't met everyone who works here but the ones I have are very kind, efficient, and willing to help however they can. Saved my butt several times now. Thank you Pinnacle Bank!