Ascend Federal Credit Union in Winchester, TN

Wallet was stolen. Card was used. Had $13 in account. Thief was able to get $700 from going to Walmarts and buying whatever. I was blamed, and my ATM privledges and card were suspended and never reissued. Put your money into a bank that cares not a bank that robs you or makes it easy to get robbed.

Linda and the people she manages consistently treat their customers like garbage! They have an air of superiority and have zero appreciation for nor recognition of the value of customers. She is a terrible example to her employees. Obstinate, unnecessarily difficult, abrasive, and flat out arrogant. I have experienced this multiple times and while there waiting, listened to dozens of others recount similar experiences. I will never have any association with this place again, after many decades. Over the past ten years I have watched this place become awful and lose any hint of customer service - especially over the past 2-3 years.