Regions Bank in Shelbyville, TN

It is impossible to communicate with this bank by phone. The only number listed is a 800 number that leads you to many menus and it takes 20 minutes to find the phone number. It seems like they really don't want customers.

My company banks here, I had a bad experience in the drive thru window and tried to call about it, you can no longer reach the local branch. So after holding for 15mins. on the 800#, I gave up. I went in today with our weekly deposit and tried to speak with someone about what happened last week. She interrupted me and immediately started explaining away, so I just asked for a number to reach a person so if we have any problem with the deposits we, as a company, can speak to a live person immediately. She did comply with that request but had an attitude about it- I will never give them my personal business. They can't even spell customer service and have completely lost all sense of small town loyalty. Very sad that so many banks have gone the way of "corporate America", but it will eventually catch up to them. If you are in Shelbyville, stick to First Community Bank or Heritage, they are much better at appreciating your business.

Friendly Bank. Great knowledgeable employees. I do wish they were open a little later, I do miss that from the credit union. But it has a credit union feel with the perks of a regional bank