U.S. Bank Branch in Powell, TN

Terrible branch. Unprofessional. They mishandled our account and took no responsibility for it. They blamed it on us for "forgetting" that they told us we would get check cards and checks with the wrong account number. It was our fault that we didn't remember that they sort of "told" us that all checks are held for 5 business days when they are deposited within the first 30 days of opening the account, which is a nice way of saying a week. I find this particularly troubling because if I write a check at Kroger it comes out of my account instantaneously but a bank needs 5 business days. When I spoke to them on the phone, they just talked over me. Not sure if the whole corporation is good or not, I haven't actually been able to do any actual business yet. But I have definitely seen enough of this branch.