Regency Finance Company in Lebanon, TN

I was originally really happy with this place. Unfortunately, I was treated horribly when I got a second loan from them. I asked for a loan at 9 am on a Monday morning. They told me it should take an hour at most since my situation was unusual. They never called me back. I called back several times and I got excuse after excuse. Sometimes they told me they didn't know how to do the loan with my situation. Once the lady actually said that she had just come back from vacation and that she had a lot of paperwork so I would have to wait even longer. At this point, I had waited 5 hours for a response of whether it got approved or not. They finally said yes. Then they lied to me on what my payoff would be if I paid it off in a month. It's ridiculous. I understand the fees on the payoff account. But to wait for 5 hours with no answer. Not even an I'm working on it. Just a simply, rude, I'm too busy right now. It's despicable.