Lilly Title Loans in Kingsport, TN

Lilly Title loans they are VERY DISHONEST and have NO BUISNESS ETHICS. I am a OTR Truck driver and was out of town and was interested in a Laptop they had advertised as Brand new never used in a unopened box...They took total advantage of my wife who I sent there to purchase that PC for me that they had advertised as being brand new in a unopened box with Windows 10. I sent my Wife there on misplaced trust. My wife knows little about PC's and is a trusting person and the store was in the process of ' Wiping ' the drive and installing Windows 10 and they corrupted the install by turning the PC off when my Wife arrived and ASSURED HER THAT IT WOULD WORK !!! . First off if it's brand new why are you wiping the hard drive !!!??? Long story short they sold us a PC that was not only used but it did not work. And they refused to give us a refund or knock off the price of the computer. Even tho they falsley ADVERTISED it as brand new 2016 PC unopened box. This was supposed to be a birthday present for my daughter - BUT THEY DID NOT CARE !!! THEY HAD THERE MONEY . So I ended up having to buy a second Computer and i bought it new from Best Buy and guess what it really was new we didn't have to install nothing !!! Anyway I took the broken PC Lilly's title sold us to a professional repair shop And they informed me that PC did not have factory Windows 10 !!! It come factory with Windows 8 and they said whoever tried to wipe the drive and do the install screwed it up badly. It took the PC repair shop 6+ hours to get the PC functional. I showed them a screen shot of how Lilly's title loan and pawn had advertised it and they just shook there heads and said well that will teach you to ever trust a pawn shop. Well atleast not this Pawn Shop