Knoxville TVA Employees Credit Union in Kingsport, TN

They are the worst bank you could ever do business with they seem to never answer there phone and also are very rude and even hung up on my wife when she just ask a simple question i wouldnt suggest that anyone ever do business with them my worst experience with a bank ever in my life i dont see how they stay open. Also just to let everyone know also the guy that works there and hung up on my wife his name is adam he is very disrespectful and rude i dont see how he stays employed there

We have had auto loans with this bank and has no problem, but when my husband opened up a credit card with them the whole experience changed. We received a second late notice in the mail without even receiving a bill or a furst late notice. It turns out that they do not believe in contacting the customer to update their info, they assume and use whatever info is in their system. They used an old email that we do not even check anymore, that we had on an old loan through them to send his bill to. When we called and questioned this they agreed to remove the late charges. I went into the branch and asked what the payment was, and was told that since I was not on the account they could not tell me, so I asked if they were refusing a payment, I did not want the acct number just the payment amount. Both of our names were on the check that I was making the payment with. They eventually agreed to tell me how much to pay, so I made the payment. They gave me a receipt and it showed that the acct was paid up until the next month, but when we looked at the acct online it still showed a balance due, so we made another payment. That is 2 payments in 1 week. When we got the next months bill there was once again a late charge saying that the payment was not made. To me it seems like a bank of all places would be able to handle bills a little better then what they are doing. We are now in the process of transfering the remaining balance over to a credit card that sends out a monthly statement (without charging) and is able to handle crediting the account properly. We will not be using them ever again.

Love them, I just wish they had better hours of operation. Please open at 7am and extend closing hours until 6p . Also please don't make members wait 6months to use mobile check deposit I understand a waiting period But six months is kind of ridiculous. Also would be helpful to be able to make deposits at ATM like you can at ECU. Thanks

I get direct deposit at this bank and my father in law has LOADS of money in this one bank alone but not for long. Money was stollen from my acct after being with this bank a few years. I still had my debit card in hand but the number was stollen and they knew that but stated they couldn't give me a refund. I had lost my card a few times but no money was ever stollen. On top of that they charge me a card replacement fee for having to get a new card. Your money is NOT safe at this bank. If you have any issue don't expect them to investigate or issue a refund.