Appalachian Community Federal Credit Union in Gray, TN

Predatory Lending at it's finest. My partner applied for a car loan with ACFCU and was approved. After she found a car we went to sign loan and pick up the check. First, while reviewing the loan contract with Savannah her credit score was nearly 100 points lower than what Eastman Credit union had just a few days prior. Both ECU & ACFCU pulled her score form the same bureau and there were no changes in her credit report. And her credit card had the same score as ECU a few days after the loan. Which leads me to believe that ACFCU had altered her score to justify charging a high interest rate. Savannah went over the contract very fast and we had to go back because she didn't give us a copy of contract. Second issue, they forced her to take their auto insurance even though she already had her own insurance that would cover the newly purchased car. ACFCU insurance was $100 more each month for the exact same coverage. And come to find out, Savannah had already signed her up for their car insurance and added it to the loan hours before we came in to do the loan. Third issue, Savannah refused to cancel the optional GAP & Debt Protection coverage stating that both were required to be approved for the loan. But the contract clearly states that both are optional and can be canceled within 60 days for a full refund. Fourth issue, the optional GAP coverage that Savannah said was required wasn't even needed because there was no gap to cover. The loan was a few hundred dollars less than the value of the car. If the car was totaled the insurance would have paid off the entire loan, so there was no GAP to cover. Savannah at ACFCU just wanted to make another commission. Stay away from ACFCU they are clearly predatory lenders, go elsewhere or Eastman CU where they don't make commission on loans. I wished that we did since it has cost us over $1000 just in useless addons.

We have been with this company for 13 years we have always been treated fairly and honest had several car loans and 2 years ago purchase a house through them everything has always went smooth, never had any issues and would recommend to use them for anything

The mortgage manager Rachael is amazing. She cares and does her best to help. We are very grateful.