TD Bank in Mount Pleasant, SC

Great bank

This bank has no training on how to process a mortgage. We were refinancing a $725,000 loan and was given a quote and details on the loan BEFORE we decided to move forward and fill out formal loan paperwork. Elcorese gave us the rate, closing costs, terms, and told us that we could elect NOT to escrow our property taxes without any fees. She told us we could pay bi-weekly and set up auto payments that would automatically apply any extra payment towards principal. We went in the following day to formally fill out loan application. BEFORE we stated we confirmed all the details with both Elcorese AND the branch manager Michael. After the paperwork was entered by Elcorese online, the paperwork printed with all different information than what she quoted and promised us. The rate and terms were higher, the closing costs were 6 times higher, there was a $2,000 fee to NOT escrow taxes, and we found out that the TD online system is so archaic it does not allow you to set up bi-monthly payments nor does it automatically apply any extra towards principal. If my loan is $3,000 and I send in $4,000, I would have to call, be on hold for 30 minutes, to make sure my extra $1,000 in the payment is applied towards principal. Otherwise, that extra $1,000 can sit in "unapplied funds" mystery account. The purpose of setting up an automatic payment from my non-TD bank to TD loan is so that you don't have to babysit the account. Who has time to set up auto payment and then have to CALL every month to make sure TD applied it correctly. The entire process was a complete joke. Once the paperwork printed and we noticed that all the information she quoted was significantly different we told her we were NOT authorizing this loan to move forward until she figures out what happened and fixes it. That was on a Thursday. We were out of the country until Sunday. On Monday, we receive an email from TD that they approved our loan AND ran our credit. We told her to CANCEL everything until she gets answers. She went ahead and processed the loan! They are absolutely clueless at this bank. I will NEVER do business with TD again nor would I ever recommend them to anyone.

I have been with the bank about a year, they have given me amazing customer service. I had an issue where i misunderstood how things work so I mesed up my account, they sat me down and explained how things work and helped me tremendously to fix my account. . i love this bank, sorry you guys had problems w ur experience, however, mines was and has always been amazing, i walked in bank upset, and after there excellent customer service, I walked out a happy ccustomer! !!!!!! Thank you. For all ur great work, keep it!!!!!!!