Wells Fargo Bank in Gaffney, SC

There are two ATMs at this location (one in the drive-thru and one outside the building) which makes it very convenient.

The female teller sitting at the end to the left is very rude and has a nasty attitude. Almost every visit I encounter the "service manager", as she calls herself but im not positive she is by her behavior, having an argument or raising her voice with customers. The only person who is responsible and respectful at this branch is the older lady who works the drive thru. I now drive 30 minutes out of my way to visit the next closest Wells Fargo branch so that I do not have to deal with unprofessional people. Shelby has a nice branch full of motivational hard working employees who do not sit and talk with each other while their focus should be on the customer.

Our mortgage is through Wells Fargo. Making our payment is nothing short of a hassle. Paying over the automated system is around $15 and paying over the phone with an operator is $30! You cannot pay your bill online unless your checking account is also through Wells Fargo. I have no choice, really, but to pay in person at the bank. They can never find my account information and it's always such a pain. I have yet to have a pleasant experience. The people at the bank are nice, but the process of actually paying the bill is ridiculous. Once I tried to pay the mortgage while my husband was in the car with our sleeping baby. Turns out, I can't use my husband's debit card, I have to use mine even if I have his ID with me. He can't pay the mortgage unless he has my ID. We made about 3 trips to and from the car before we could finally get the bill paid. Another time, everything was such a hassle that I later told my husband that I almost left the mortgage payment on the counter and walked away. It shouldn't be so difficult to give these people the money I owe them. Just let me pay my bill online with my own bank like every other business on the planet. Good grief.