Founders Federal Credit Union in Gaffney, SC

Under normal circumstances, I'd give them 5 stars. I've been a loyal customer for about 4 or 5 years now. I had 3 different accounts with them. I made some purchases through PayPal that were supposed to be taken from another card that's not affiliated with Founders. Well it came out of Founders which I realize was a mistake on PayPal. However, I was charged an outrageous amount of overdraft fees. The fees totaled almost $200. That's NOT including my purchase I paid for with PayPal. When I went to explain the situation with Founders, I was hoping for them to credit back a few of those fees. Not all but more than the $32 out of $200 I had taken away, just out of good customer service. They told me it wasn't a Founders mistake so they were only giving me one of the fees back. Ok, I accepted that. I simply asked that they not allow anything to come out if the money isn't there. I checked my account this morning & I've been charged another $64 in fees. When I inquired about that, once again it wasn't their fault that PayPal tried to pull again so they weren't giving me back any of the fees, even though I had asked them to not allow the account to overdraft in the event it happened again, which in my opinion would be a mistake Founders made. My sister in law works for a different bank & I have a friend that works at another & they both said their banks would normally refund the fees the first time. So if you think you have a good relationship with Founders, that's great. But don't make an honest mistake & make sure PayPal doesn't make a mistake because they'll treat you with poor customer service leaving you feeling like they simply don't care & that you've been robbed.

I've been with founders for about 3 or 4 years. I've always heard good things Bout them but I've been experiencing problems with them. I went to take money out of my savings account and I couldn't because it told me there was not enough money in my account. And I just got paid. This 3 times this has happened. So I believe I will be changing banks soon.

I'm young and started my account not long ago. They're the best with service. Any questions they handle it, and been opening up more and more opportunities.

If I could give it one star I would!! My husband went after work one day. He walked in at 3:19 and didn't leave till 5:45 because a worker did NOT want to help him. She deliberately ignored him. She tried her very best not to have to help him. When her coworker confronted her about not helping a customer she still didn't help till 45 minutes later. When she called him up to her desk she informed him he would have to wait because she had other people to help. Went to the window to help another person before completing my husbands transaction. The loan officer was very helpful. But the teller made things very aggravating. We will not be doing business with Founders Federal Credit Union if this is what we have to deal with. Thank you.

Founders is definitely one of the best decisions I have made as far as banking goes. They have also helped me build my credit and recently helped me plan for my retirement. The staff are very friendly and available when you have questions. I was even able to set up my daughter a savings account for college as well. Thank you Founders, for making mine and my families life a little easier.