Heritage Trust Federal Credit Union in Charleston, SC

I went to the James Island Branch for the first time to day and was extremely disappointed and upset by the Teller Kerri Murphy's behavior. She started my transaction to replace my debit card she got as far as pulling my account up and wrote shred on my old card before the phone rang. She stopped my transaction for more than ten minutes instead of asking the person to hold. I had to interrupt her by saying excuse me I was ahead of the caller before she wrapped the call up. Then she couldn't even assist the person as it was a collections call. Another member told the male teller who handled her transaction "PLEASE DON'T EVER DO THAT TO ME!" He said what as if he didn't notice what was happening. The customer said "take a call while you're waiting on me" ( I wished that I had gotten her name). His reply we can't help that at times. The customer said "that is rude and unprofessional" I agreed. To make matters even worst after waiting ten or more minutes for her to get off the phone she sarcastically said it's going to take two and a half minutes for the card to print. I was satisfy with that, but then she comes back and said once again sarcastically that "it's going to take another ten minutes because I forgot to turn the machine on." At this point I ask for all of my money from both savings and checking. She said okay do you wanted it from both accounts and just kept being obnoxious. I then ask to speak to a member of management she lied that their was no manager available. I knew better and step away when I saw that someone in one of the office was available. Kerri and the male teller apparently thought it was funny because as I walked away they began laughing. Then she comes attempting to count my money out to me that proves that she intentionally was rude to me and could've careless about having my business. I think she should be fired or at least written up. This was the only branch that I have had problems with. That account was a secondary account. My husband and I do business with Navy Federal and our business account is with Wells Fargo. I was just thinking on last Thursday about possibly using Heritage Trust as the primary because of the multiple locations versus Navy Federal single location. I would rather stand in line for an hour before being treated the way I was today. Hope she is discipline to the maximum as well as the other teller.