BB&T - Boiling Springs Main Branch in Boiling Springs, SC

Great bank nice tellers

I would like to complain about the shoddy service and underhandedness of BB&T. My daughter had an account with them for years. She went to remove the money to another account so she wrote a check for the amount in he account. She forgot about a Netflix charge. So the bank gave her a NSF fee. She deposited the money to cover the Netflix fee. She then went to the bank because she had a card from when she opened the account that gave her a freebie. They drop that charge then issued another NSF fee because they paid $0 dollars. When we called about the new NSF fee they said it was because she did not have enough money to cover the original check. Now the way I see it is she had the money for the check but not the Netflix charge or she had the money for the Netflix but not the check. How did she not have money for both. They basically double charged us and refuse to give us the money back for the second NSF fee that they charged. How do you charge a fee for paying $0 dollars. Needless to say I am going at lunch to cancel all 3 accounts I have with them

Great customer service! Always quick to help.