Greenwood Credit Union in Warwick, RI

Financed my commercial truck loan with them! they were courteous and always helpful for any issues that may have risen being my fault or theirs and always took care the problems, promptly.

My experience has been awful. I received a car loan at a great rate through them, but that's where all the smiles stopped. I wish I could give it 0 starts. The bank seems to have put up every barrier there is to be able to 1) know how much is left on the loan 2) how much a payment is supposed to be 3) when the payment is due and 4) actually make payments. They offered to charge me extra money (>$3) each month to send me bills, and was never able to access my loan information online to setup automatic payments and reminders because it was so complicated. I have called them more times to gain access to my account than cumulative minutes in my account. I have worked with several other banks and had other loans so I know what is should be like; this is by far the worst experience. I can't wait to finish the loan and be done with them. I truly wish I had sucked it up and paid a mildly higher rate to work with a bank that is user friendly.

A primitive credit union lacking accurate online banking mixed with poor customer service. If your looking for a bank that will take your needs seriously and promptly, this not the place for you.

Horrible CU, I'll rank BofA, First Citizens, TD Bank and Webster as all vastly superior to Greenwood. Bad customer service, bad systems, gimmicky small print scams are all you'll find at greenwood cu.

I strongly advise against doing business with them. My father had a loan with them, which he was having difficulty paying (he was behind a couple months). He passed away two weeks ago, and we have been trying to get his estate sorted and an executor assigned to handle payment of his debts. Where all other creditors I have dealt with have been very polite, and have agreed to freeze late-payments and interest charges for the duration of the administration of the estate, this particular creditor has constantly harassed me every day since I notified them of my father's passing. They are threatening to repossess the item he had a loan for if I do not make payments out of my personal wallet. Trying to reason with the woman on the phone was like trying to reason with a robot. I'm guessing they are probably fine if your payments are on time, but be warned.