Citizens Financial Group Inc in Providence, RI

Six years ago, I purchased a new vehicle. the dealer financed the vehicle thru RBS Citizens. After several hours of work on my part, I finally succeeded on setting up automatic monthly payments, somewhat for convenience, mostly out of concern that RBS had shown such indifference to being contacted, I feared my statements would would not be processed in a timely fashion. Fast forward six years later. Last week, I called RBS to obtain payoff information. Of course, you don't talk to a live human being. the automated system told me the payoff amount, and allowed me to key in a date to give accurate figures to allow time for the check to be mailed. I selected a day 4 days later, and mailed the check with tracking. That's when the real problems started. When my account had not been processed in 5 days, I called RBS to find out why. The excuses ranged from you mailed the check to the wrong address to you misunderstood, to disbelief that I mailed a check at all. This will get resolved. I will see to that. Rest assured, I will NEVER do business with RBS Citizens again. As for the 5 star rating system, I will be giving RBS 1 star. The only reason for that 1 star is that I cannot give them any less.

Dear Incompetents: In July, 2013 I moved from Syracuse, NY to Kennett Square, PA 19348. I had an equity line of credit with your bank when I sold my house. I paid off the loan and Citizens Bank had my new address. But did you send mail to me at my new office? Nope. I sent a letter requesting that you change my address and asking for a form 1098 for 2012. Did you send the form? No! Did you send a letter noting that you would change my address for your files. Yes! But have you! Not a chance! Today I received, nearly two months after I requested it, my form 1098. Where was it sent? To my Syracuse address, you dolts! There are Citizens Bank branches where I have moved in the Kennett Square. Pa., area. Do you think for one moment I would trust to the hands of such incompetents my banking business? No. Never. Not ever! Not on a bet!! David Feldman

Fees at every turn, dismal customer support, and you never leave with a feeling that someone helped you. I just feel like Im such a burden to the bank. I have (just paid off) my auto loan with them. On my final payment, it took them 3 days to process the payment, and they added another $12.50 in interest to my loan due to their time taken to process the payment. Add to that the $20.00 they charged to TAKE MY MONEY over the phone, and I was robbed an additional $32.50 for no good reason. Screw.

Just like all national banks, Citizens is run by a bunch of thieves. They lie to their customers and are not held accountable by the US Government. If Citizens does something really bad, the feds just charge them fees, aka bribes, to continue business as usual.

The staff have no accountability and hide behind their endless automated operator. When you are able to actually connect with someone, they have no authority and you are unable to connect with any one that has authority. They do not accept customer phone calls. Wow, what a job. I sure home Citizens wakes up and cleans up their operations!