Tri Boro Federal Credit Union in Munhall, PA

If I could give less than one star for this institution I would. I had purchased a used vehicle and this was the only institution the small dealership used for financing. Despite my excellent credit score they gave me a terrible rate but I loved the vehicle so I went through with it knowing I could get a better rate. While I was in the office signing the loan papers I was searching for a refinancing option and that day I found one. My rate was lowered 4 points. That isn't the bad part. My loan was paid off at Tri Boro FCU within the week and my new institution paid over to ensure any interest was covered. Turns out Tri Boro needed to reimburse me about $178 so I spoke with them twice about it and had to send a letter to receive the funds, which they eventually sent me. A few more weeks passed and I saw $255 was taken out of my account via ACH by Tri Boro. I called them asking them why this was the case when a month earlier my loan with them was paid off. They stated the ACH department was never notified. I asked them if they had interdepartmental communication. They stated no and that it was my fault because I was supposed to call and tell them. I guess I shouldn't have assumed that the two times I spoke with someone earlier in the month about the refund would mean they would have told someone that the loan was paid off and to stop the ACH payments. So I asked if they could refund me. They said no I had to drive out there to get the money. I live 45 minutes away or more from all their branches. I explained I would just put a dispute in with my back. Eventually my bank got me my money back. Everyone I spoke with at Tri Boro passed the blame to me and were very rude. Most unprofessional institution I have ever had to deal with. DO NOT GO THROUGH THEM. GO ANYWHERE ELSE!

Charges their customers $20 to apply for a loan, even if not approved. Couldn't even help a long term customer out and approve a $2,000 loan when the car is worth twice that.