National Recovery Agency in Harrisburg, PA

BEWARE THIS COMPANY RUNS SCAMS!! EVEN IF THE COMPANY YOU OWE A DEBT TO GIVES YOU NRA's INFORMATION AS THE COMPANY THEY SOLD YOUR DEBT TO DO NOT GIVE THEM ANY PERSONAL INFORMATION!! My name is Aaleah Godfriaux and I made the mistake earlier of giving them my personal information because I did not have a client ID number to give them. I was told by BGE (Baltimore gas and electric) that they had sold my debt to NRA and I needed to contact them to resolve it on my credit. Well, I called NRA and was told that my personal information belonged to some Hispanic person, I didn't have a collections account with them and was immediately hung up on. Another call I made to them right after was just as fishy. That immediately set off red flags and I filed a report with the Consumer Financial Protection Bureau and called NRA back to inform them that I am aware they are running scams. Guess what they did? Hung up on me. No surprise there. NRA, I know you read your reviews so let me make myself clear. If my identity is stolen in any way, I will take legal action against the company for identity theft.

I have tried multiple numbers multiple times to contact this company regarding charges placed on my credit scores for 2 weeks. I was finally able to speak to a person today who kept calling me Maria (after correcting the woman twice). She continued talking over me, asked me if I was her husband, and a better time to contact her, and answered none of my questions. After about 2 minutes of this conversation she proceeded to hang up on me mid-sentence. This is the first review I've ever done. While I can understand the terrible callers they must deal with, never have I been so offended by "customer service".

This company routinely attempts to extract debts from consumers which it knows are fraudulent. A local urgent care facility filed an incorrect billing code to my insurance company, resulting in the insurance company rejecting my claim for "not having received a referral from my primary care physician. When I spoke to the Urgent Care's billing department, they said it was the insurance company's mistake, and the insurance company said, no, it was Urgent Care's mistake. Eventually, after multiple calls, and after Urgent Care's billing department forwarded the debt to National Recovery Agency, the clinic itself intervened with its billing department, and got them to admit their error and take off the debt. This happened to us again with a visit of my wife to the same Urgent Care, same exact billing "mistake", so we stopped going there. We called, and both the clinic and the billing department said they would take care of their mistake. On February 22, 2014, we received a letter from National Recovery Agency demanding payment on the debt that both the clinic and their billing department had said they would take care of. After the first time Memorial Urgent Care did this to us, we spoke to numerous people in our neighborhood who all said the same thing had happened to them, and they had received these letters from National Recovery Agency, and sent letters to NRA explaining that it was Memorial Urgent Care's billing department mistake. It appears that Memorial Urgent Care's standard operating procedure is to purposefully misfile and then attempt to collect money from consumers it knows they don't actually owe them, expecting them to just pay to get them off its back. Given the number of people who have explained this to National Recovery Agency, NRA knows this is their SOP, and is knowingly complicit in helping them collect this fraudulent debts. I made National Recovery Agency aware of Urgent Care's invalid debt against me, and that an employee at Urgent Care spoke with me and said she didn't understand why I was still getting bills, as she had told her billing department that I did not owe any money. National Recovery Agency is therefore fully aware that this Urgent Care's billing department asks them to collect debts that are not legitimate, yet National Recovery Agency still attempts to collect debts for them. I tried to explain all this to National Recovery Agency over the phone, but they were extremely rude and dismissive, and wanted me to jump through all these hoops to contest the fraudulent claim. So I filed a complaint with the Consumer Financial Protection Bureau. About a week later, CFPB contacted me and let me know NRA had closed the account and NRA would be taking no more action on the fraudulent debt. NRA's response was "Upon receipt of this complaint, a request was made to the creditor to provide verification. The creditor has not supplied our office with verification and therefore the decision was made to close the account and return it to the creditor. A validation notice was previously mailed to the consumer on February 15, 2014 which would have provided information on the dispute procedures, the account and the balance. No correspondence, aside from this complaint, has ever been received from the consumer in our office." So you have to threaten NRA with a federal investigation to get them to be honest.

This people are a bunch of idiot they are so stupid that I paid my bill and I told them I faxed the evidence filed at complain and they still leave it on the report if I lived in PA I would have gone the and stood my grown up till the would take that false information of my report but I tell you what after the new year if it is still there I'm going write bad reviews on very review site I can find. At least 3 a day until they remove it and I advise everyone to do the same and treat them as bad as possible

horrible customer service. Extremely rude, consistently unprofessional on every call. Avoid this company at all costs.