Ditech Financial, LLC in Fort Washington, PA

this company is the worse i have every had to deal with , billing statements are late IF you receive them at all. they changed account numbers without informing us. Their practice is to not send the billing statements until just before the payment is due. their excuse, that they told me, is that the payment is not 'LATE' until 15 days after the due date. i pay my bills on time or EARLY, i do NOT accept their practice. Up until this month they charge you $12 to pay on line or over the phone. This company is so messed up it isn't even funny. the sad thing is, i didn't get a choice to use them; our mortgage was sold to them. i have never dealt with such a sorry organization in my life.

This is the worst company ever!!!! Had Citi, sold to Green Tree so I ended up with Ditech. Unlucky me!!! Sold my house connected to this mortgage company, still have not received my escrow refund. Told it was mailed and if I wanted to stop payment on the first check and they would send out another but it would take 30 MORE days!! How would it have been if I had told them "I sent my mortgage payment in it must be lost in the mail, but wait 30 days and I will resend another!" We know how that would have went, Ditech would have tacked on interest plus dinged my credit. I was NEVER late paying the money I owed them and they should be just as timely returning MY MONEY to me! IF you get sold to them RUN........and please do not ever on your own chose this place to take out a loan! Your life will never be the same!

Please transfer your mortgage immediately if your mortgage is sold to this bank. They will give you the run around with over 12 calls in the last 4 months. They show no concern for any problems you are experiencing. They only ask you to continue to call back as your matter is under review. I have purchased two homes and understand how competent and professional mortgage companies behave.

This company is staffed by incompetent fools. If you have your taxes held in escrow watch the payments like a hawk! They failed to pay some of taxes last year. How do you screw up an scheduled electronic payment? I only realized this when I got a delinquent tax notice. I faxed them the notice and confirmed they recieved it. They told me it was marked in the system to be taken care of by a specific date. Sure enough, they didn't do that either. This company has such poor reviews and performance that they shouldn't be allowed to do business.

I am surprised to see the negative reviews. I recently helped my parents through the mortgage process,acting as their liaison, and I have had nothing but the easiest experience and best customer service with our loan officer, Joe, at Ditech. He promptly answers calls and emails and has moved very quickly on everything to get the mortgage closed in a timely fashion.