TD Bank in Aston, PA

First time ever using this branch. I go in to the teller and deposit 2 paychecks and cash. He takes my things, processes the transaction, hands me a receipt and I leave. Later that night I go to use my card and realize none of the money is in there. I call tds 800 number and speak to a rep and she claims there is NO RECORD OF the transaction. I have called the branch directly multiple times and no one will return my calls. The money I deposited was for my rent and thanks to this stunt my rent is now late and I will be charged a late fee. I will never use this branch again and I am considering closing my account with TD altogether.

I wish I could give this bank zero stars, because honestly, that is what they deserve. Initially, when I went into the branch I was blown away by how kind the staff was and how knowledgeable they seemed about their job. Then a week later, after no update on my account, no card sent to my home, I called the customer service line - I WAS NEVER GIVEN AN ACCOUNT. They had no record of me, which is weird seeing has I had given all of my personal information/banking information to the teller. I call the branch and they find my paperwork, but they see it hasn't been processed, they say they will expedite my information but are then confused when I request payment protection/compensation for all the missed payments for my student loans that didn't get paid since my account was never even created (I went to open this account with enough leeway for my payments to go through). I was assured that the manager, who wasn't even in for another week, would contact me to go over what happened... two weeks have gone by and not a single word. I contact the office again and they keep asking me for information I couldn't possibly know BECAUSE MY ACCOUNT WAS NEVER CREATED, like what was the 'last purchase/deposit made to the account', and with attitude I'm told to go back to the branch and deal with it there. I'm glad that there are people who are able to drop everything to work around the bullshit this bank dishes out, but I don't have that time. Worst introduction to a company I have ever encountered.