Advantis Credit Union in Portland, OR

I thought Advantis was a good bank until I got a mortgage through them and have received nothing but harassment over it. They are now requiring I get flood insurance, didn't disclose the requirement during closing and refuse to accept the official determination provided by Washington County that I'm not in the flood zone. The flood insurance will cost me upwards of $5,500 a year and I will now have to get a surveyor to prove what FEMA and Washington county have already determined. I do not recommend getting a mortgage through Advantis, their loan servicing department is terrible and predatory. I was told they treated hundreds of their clients like this and that many were not even in the flood zone.

I have been with Advantis or Pace as it was previously called since 1992; I have nothing but good things to say about them! The staff, managers, they are the friendliest, courteous I have ever encountered in an American financial institution.

Been very happy with my last four years with Advantis. Not only has the banking experience been excellent (especially the Fusion checking out and the ability to refund ATM fees), but the mobile app has improved vastly the last few years and the customer service has always been top notch.

Wasted my money and time without apology. I selected Advantis for an auto loan on a car from California - they said this would be fine if I could do a bridge loan from someone else to buy it and then once it had an Oregon title they would be happy to lend on it. This sounded great so I proceeded to follow their instruction but when I sent them proof I had applied to register they pointed out I hadn't listed them as a lien holder (this made sense to me since they hadn't actually loaned me any money at this point) and would have to wait the 6 weeks for the title to process before being paid. This caused issues with what was supposed to be a very short term bridge loan and once everything finally did clear they charged me yet another $77 title fee to have their name placed on the document essentially forcing me to eat their mistake. I get that most people consider big banks to be the greatest evil in the world but the incompetence that comes with credit unions is more annoying, at least big name banks usually wave the cost when they screw up. Further they then botched my paperwork which required me to come back and sign a second time (neither the underwriter nor clerk who helped me took the time to notice this until it was too late). Normally I could dismiss one or two of these mistakes but they botched literally every step of the process and made me cover the financial cost of their incompetence. I will avoid using this bank in the future.

I love "Greg", Michelle and Vernise and the whole staff. They've made me feel very welcome! They help me out with any issues I may have. They have saved me a lot of times with little mistakes I've overlooked.