First Community Credit Union in Newberg, OR

Outstanding customer service. Very friendly staff. I would suggest this bank as your #1 place to bank.

Nice people

The helpfulness of the staff is unmatched by any other CU or bank that I have been to.

We opened an account with FCCU in Newberg Oregon and took out a loan to buy a motorhome in early Jan, 2016. First problem: They told us the title which was sent from the seller's credit union to them, was lost. We were told they applied for a new one. Then we were asked to have the sellers sign a Bill of Sale, which we did and took it to the FCCU Newberg office. Later we were told they lost the Bill of Sale. Then they sent us to the DMV for a VIN inspection, telling us that it was all they needed to get it registered so that we could get the new license plates. We did that and took the paperwork to the FCCU Newberg office. 4.5 months after the loan began, we have paid off the loan, yet we have received nothing. No plates, no title, nothing to prove we own the motorhome. I called the FCCU Newberg office and was told they'd call back. No call. I called again and was told they lost the VIN inspection paperwork and we have to take the motorhome to the DMV again to have it redone. And they said the title (which is still not in our name) and other paper work has been sent to us by priority mail so that we can do the registering and title change ourselves. They said they refunded the funds to do that into our account. Document after document has been lost in this transaction. We are now planning to close our FCCU saving account because we have lost all confidence in them. We have never seen anything like this before.

This is the place for you to obtain your loan or do your banking! We had a very tough situation with a non local bank whom had no care for our situation after ten years of business. FCCU became our Saving Grace to provide us with a timely, professional and user friendly experience. We were able to obtain a fast track approach to our commercial appraisal and underwriting. Esther was a shining example of what we need more of in the loan industry for personal and business needs. I strongly recommend that my neighbors in the greater Yamhill county area to call for help even if you are in the painful process that other banks are subjecting you to; be wary of banks from out of state and please obtain a second opinion and experience what true customer care and service is suppose to be all about. Breaking up is hard to do but you will be so thankful you did when you talk to Esther at FCCU in Newberg!!