IBC Bank in Yukon, OK

IBC Bank Jerry Garcia 1203 S Cornwell Dr Yukon, OK 73099 Re: Visa Gift Card Mr. Garcia, Saturday afternoon, I called your bank and asked about purchasing a Visa Gift card and was told that you all sold them. I went to the bank and the teller said that she couldn’t do it but that another person could but was busy with a customer and would help me. I waited about 10 minutes while the other person ‘chatted’ with her customer and finally came out and asked if I could be helped. I told her that I wanted to purchase a Visa gift card. She asked me if I had an account with the bank. I said that no I was not she then told me that she could not help me unless I had an account with your bank. I wish that someone had told me that I needed to have an account there so I would not have wasted my time and could have gone some where else. I feel your employees need a little training in this respect. Thank you, Louis R. Gonzales 317 E Platt Drive Yukon, OK 73099

Extremely long wait on each visit....need to work on staffing issues.

There is always only one bank teller working. It's been this way for a while and looks like it's not going to change. They're more interested in saving payroll then customer service.

Four stars because of sometimes you get a rude person working.

Service getting worse, only one teller at any time, and they do not get in a rush, very slow. I use to always get excellent customer service years ago but it is getting worse and worse.