Tulsa Federal Credit Union in Sand Springs, OK

The service is always friendly and loan officers are actually there to help you. Plus the hours stay open later than most banks and its in Reasors so you can go to the bank and buy groceries. Im really happy that this bank is here

I was a credit union member before I retired for 40 years. So I wanted to join a local credit union. I'm glad I found Tulsa Federal. All the good that has been said about Tulsa Federal is very true.

My 1 star review comes from the fact I was lied to by the Financial Center Manager, Abel Medina he says he is the main manager and the incident involved my Debit card I've been waiting for the card well into 15 days after being told by Austin it would arrive in 7 to 10 days. I waited the 10 and showed back up to ask where is it was fearing someone plucked it from the mail or it was mailed to the wrong address. I spoke to Mr. Medina who at the time made no indication he was a manager then informed me oh it is on the way and should be there. I come back a few days later as now it is 15 days in from account opening to a different story. It wasn't ordered til the 15 and will be here the latest Tuesday.... I've been 3 weekends now woth out the ability to woth draw money on the weekends. So I don't recommend this branch and will be contacting the regional manager to discuss why I was lied to about my card and about who the manager is there.

The last few times I called the phone goes dead. So I called back using the number Abel Medina gave me and as I'm listening to his message the phone cuts me off again. When you go in they are very helpful and friendly, but trying to call and get customer service is a nightmare. I realize they are trying to get people to do there banking on line but I don't want to.... But I shouldn't be penalized by Horrible customer service.

I sat on hold for 20 minutes and finally hung up. I just had a simple question that would have taken less than a minute to answer. Wish I could just get a direct number to my branch office. I've had this happen before and I have a several accounts that I'm thinking about moving to a more customer centric institution.