MidFirst Bank in Oklahoma City, OK

I had made a grave financial error that caused my account to go negative and cost me 3 overdraft charges of $32.50. When I called and explained the issue, they refunded me 2 of them saving me $67.00. They were very courteous and understanding. Once again, they proved they are worth doing business with.

This is normally my second bank. Tellers are often rude or snippy and customer service is lacking. I need to rethink banking with these people. Today their system was down and after more than ten minutes of waiting I finally got to the teller. After a few minutes of fumbling around I was told that my transaction could not be processed. The female officer was particularly not helpful. I should have gotten her name because her idea of customer service is much different than mine. She should be written up.

I have to say that the VP there really takes excellent care of her customers.

I never have a problem with them,good service.