IBC Bank in Norman, OK

A horrible experience. Unclear and downright deceitful when it comes to explaining how their accounts work. It all started with an impersonal email explaining I had over drafted, which was odd, since upon opening my bank account I specified not wanting overdraft protection. I call the main office, they say, "there is nothing I can do, i'll have a supervisor call you" A WEEK goes by, no call. I Call them back, "Hey, I've been waiting for a week." the say, "we have no record of your call" I tell them my problem, "I'm sorry sir, there is nothing I can do, I'll have a supervisor call you." A week and a half pass, and I go into the branch. I speak to a nice woman named Michelle, and she say, "I'm sorry, there is nothing I can do, I'll talk to my supervisor tomorrow" Two days pass and I get a call from a collection agency. So I call Michelle. 15 days pass and Michelle calls me to tell me there is nothing that they can do. And she is right. There is nothing a deceptive organization can do for me. Take your business elsewhere, unless you like be tethered around like an unwanted dog.

Friendly staff! Fast service!

Been banking with IBC since I was 15 living in Laredo. Speaking from someone that has been with them for over 20yrs, they do a great job. The only thing I see at this branch that concerns me is that the management staff is always changing and you don't get to ever deal with a banker that knows you.

The customer service is so aweful. The tellers didn't know how to complete a transaction in the steps that needed to be completed properly. Once I have advised the teller of how to do the process in the correct way for the future to be sure there was not an error to accure. She looked at me in a disrespectful manner and said excuse me like she couldn't believe what I was sayI get to her. She said she had been working there for a year. You would think a year employee would know how to complete a transaction properly. Once I asked to speak to a supervisor both tellers went into her office and set down to talk to her I waited 10 min. Before I was acknowledge by the supervisor. Once we made eye contact I advised her I would call her corporate office since I was not being assisted