First Cash Pawn in Del City, OK

I worked with Rochelle today and she was amazing . It was my first time pawning here at First Cash and I felt very welcomed . Thank You Rochelle !

Came in needing to pawn a item of which no one had expertise on but they did find reasonable deal for me and transaction went very smooth. No complaints from me.

This pawn shop is a joke. Less than 1 star. Took a 3 karat diamond ring to pawn. Although they had a 2 karat diamond ring ON SALE for $5000.00 that was almost exactly like mine but a karat less, and they admitted mine was 14k gold and 3 karats, but they said the main 1 karat diamond "looked shallow" and offered me a laughable $500.00 for it. REAL jeweler told me that was... malarkey. "Shallow or thick" (which he said he had never heard a diamond described in such a way) a karat weight is a karat weight. Period. And, he estimated my ring is valued about $8000.00. Another pawn shop gave me $2000.00 on the pawn. If you're uninformed or desperate, do business with this pawn shop. If not, please go to most ANY other pawn shop in OKC area to get a fair deal.

Horrible customer service to start it off, was trying to take in a tv and 2 brand new rings ( mans 10ktg band and woman's ss with RG, diamonds in it at .5kts) she told me that she could give me $1.50 yes I typed that correctly one dollar and fifty cents. Also tried to tell me I was a liar and that the men's band wasn't real gold even though it has it inside the band! I showed her the receipt from Kay's where I just purchased them last December and I left her fumbling her words...she said do you still want to do the tv, "I'll give $20 for it." Ummm no!!! I'll take my business elsewhere, preferably a place that isn't ripping people off along with being rude! Rochelle is HORRIBLE!!! She needs to be trained on how to talk to customers and apparently how to inspect jewelry correctly! I took it all to another place and was able to get $205. Where she would've had me leave with $21.50...

Just got through visiting this shop and I'm very sad to say I probably won't be in again. I went in with my fiance to simply see if they had a trumpet or cornet for a Christmas gift for myself (I'm a music major in college and want to learn multiple instruments). As soon as we enter a young, blonde boy who I have not seen working there immediately accused us of stealing something in the past and claimed he knew my fiance from his, 'crazy hair.' I go in with my mother all the time and look at their jewelry. I have NEVER shoplifted in my life and felt personally attacked. I purchased both my engagement ring and my fiance's wedding band from this shop so I've given them plenty of business. I also worked in retail for many years and know how you deal with shoplifting and accusations is NOT the way. I don't care if my mother continues going here to purchase jewelry, but they will no longer have my business! I hope someone who works there reads this and understands that I am very upset.