Tulsa Federal Credit Union. in Broken Arrow, OK

They have a sign on the wall that says we care and every letter stands for something. Something along the lines we care for our customers we exceed their expectations this and that they do absolutely none. I'll be looking to refinance my loan through someone else as soon as possible. An ill never deal with Tulsa Federal again.

After a couple of years of payments on-time for an RV loan my business account had checks written against it and was shut down. As a result the auto-payment to TFCU was also shut down. Now TFCU wants 6 months worth of payments before they will set up another auto-withdraw. I am moving my business away from this bank as a result and will not be using them again. UPDATE (from 1 star to 3) - I received a call from the TFCU and they approved for the 6 month worth of payments to be lifted in order to set up an auto-payment. I will leave the loan at TFCU for now. Now I have to travel back to the local branch and do what I wanted to do an hour ago.

Their branches are few and far between, and the only way I've found to make payments for 2 years now is by dropping a check off every month or paying $10 fee for a phone payment. Talk about inconvenient! Time to get with the times and allow online payments. The branch closes at 5:30, which is really inconvenient when you don't get off work until 5, and have a 20 minute drive to the branch, without traffic! Missed it today by 6 minutes and I'm totally fed up! Looking into moving my loan tomorrow!

Banking with them since '91. Never had any problems and love the online banking. For some of the complaints I read...It's a credit union so don't expect branches all over the place. The service has always been good at each branch I've been too (and I think I've visited everyone at some point). Banking here has been better than the local bank and credit union I used in times past.

My wife and I bought a new car last winter and setup autodraft from our other bank account. Unfortunately Tulsa Federal filled out their own paperwork incorrectly and as result, the payment was going to the wrong account. Finally we thought the issue was resolved after being told several times this week and i was assured it was all corrected. But lo and behold, i get a letter today indicating they have now cancelled the auto draft altogether due to problems! I am absolutely at a loss to explain this level of incompetence. Tulsa Federal's left hand truly does not know what the right hand is doing! As soon as my wife and I get back from vacation, we will be moving the loan to somewhere else entirely. I strongly recommend people to steer clear of this credit union if you expect professional and consistent banking business. If I could rate them 0 stars I would.