People First Financial in Youngstown, OH

Absolute worst place to do business at. They are unprofessional, they will tell people about your loan, and they made the loan process an absolute nightmare for me. I honestly can't believe I got my house. They have no clue what the other person is doing, and will tell you conflicting information. I know buying a home isn't an easy process but, it definitely isn't meant to the nightmare this place will put you through.

We worked with Tom Soini and couldn't be more pleased with the experience. Tom was a pleasure to work with, a great communicator (always responds promptly to phone messages, texts and emails, even after hours), and always ready to address our needs and concerns. He is a hard worker and VERY good at what he does. He knows his stuff! The loan process was painless, and we were able to close on our home on schedule. He bent over backwards to get us in our new home before Christmas, and mission accomplished! I would highly recommend Tom for your mortgage needs!

When my wife and I began house shopping earlier in the year we were preapproved with a different lender. We weren't entirely satisfied with their products and approached our agent with our complaints. She recommended we contact Tom. We're so glad we did. Tom was a fantastic fit for us. He thoroughly understood the intricacies of the VA loan process, responded to emails promptly, answered his phone when we called, was always professional, and he sells very competitive mortgages. He is a local and understands the local environment in a way that large banks and online lenders can't. Home buying is a significant investment in time and money, having the right loan officer makes a huge difference. I would absolutely recommend Tom for your mortgage needs. EDIT: People First Financial sold our loan to Wells Fargo before our first payment was due. I hate doing business with Wells Fargo and would have reconsidered going with People First had I known they'd sell so quickly especially to Wells Fargo. My original review was five stars, I dropped it to three. Tom was and still is great, but I won't consider doing business with People First again.