Telhio Credit Union - Worthington Branch in Worthington, OH

Well if you want a bank that from the word go will consider you at fault for any errors then Telhio is for you. Had a bank error issue and talked with several employees that had as first response that I should have done more to avoid problem. Not really a problem solving mentality but a" what can we pin on the customer?" vibe. The situation was eventually corrected but they made sure they put me in my place as a humble customer that better be grateful. The second issue I have is that one cannot get overdraft protection and have 2 accounts linked to cover checks. "we haven't offered that for 10 years. Would you like to apply for a loan that would provide this service with only a small fee?" I was told last year that my accounts were linked and no problem to have automatic transfers to checking if needed. Don't have a recording of this at the Worthington branch so was charged $70 without notice ("we usually send you a letter") for 2 small auto-pay when I had sufficient funds sitting in my savings account. Why would I not be constantly checking my balance unless I was assured I had overdraft protection and transfer between accounts? No mercy or reduction offered. They are the only ones who can be forgiven of errors.

Telhio is great. When you open an account by depositing money, you buy into the business as an owner. I like the variety of financial services. They even return a few out of network atm charges every month.