GenoaBank in Sylvania, OH

Hardly ever works. Terrible.

Love this bank!!!! This is the way banking should be done. keep up the great job.

I would not suggest banking here. With so many other banks to choose from in the Toledo area, save yourself the energy and bank with someone else, because the conflict resolution at this bank is laughable. Not only were we charged twice on our final car payment, but when we confronted the assistant branch manager about it, she was unapologetic and made it seem like it was a complete burden that we wanted a refund. When I called to file a complaint to a different branch, I received a phone call from this location's branch manager, who started off the conversation with a sarcastic tone saying "I hear you've been complaining about us to other branches." This is not how you speak to customers. It's 2016. Customer service matters. Get with the program and at least be kind and understanding when these things happen so that it's easier for customers to get over their inconvenience.

Always nice and easy to work with. Tara and Kim are easy to work with.

Horrible customer service! If you own a business I would recommend going to a bank that actually knows business terminology! I'm tired of calling customer service to make this bank do there Job