KeyBank in Springboro, OH

We have been banking there for many years and have multiple accounts there (us and kids). Friendly staff and close to home. Can't ask for more.

Expensive fees!!! Don't belive the free statements.

Needs new mgmt.

Great bank. I have never been charged a fee for my free checking. They know me by name.

Very very impressed - they have the best fraud/verification departments. About 1 year ago I received a call from Key Bank's Fraud Dept. They explained 4 debit card transactions were flagged as suspicious - those being 4 purchases totaling over $1200 at Walmart stores near Cleveland (Not a location associated with my normal activity). In addition of finding it and notifying me they immediately credited my checking account the $1200, cancelled and reissued new debit and credit cards, and flagged my account for a manual review. The only thing they asked of me was to fill out and send back a form they sent me thru the mail. Another time I rcvd a call from a branch bc a person was trying to cash a check against my account. The check was for a large amount and was written to a payee I had never worked with before. The bank manager just wanted me to confirm it was legitimate before they processed it. How great is that??. My only negative is that I wish they had more ATMs and branches.