Co op Toledo Credit Union in Maumee, OH

Purchased a car and my loan was done automatically at the car dealership - by the dealership. Found out the hard way that Toledo Co op does not send out any coupon books for loan payments. Called to find out why I haven't received any payment info and the loan officer at the bank was very short/discourteous. Was informed as a parent would speak to a child that my Initial letter stated that I had to call for a coupon book - hmmm. As a consumer, am I supposed to "just know" that a payment is due and without knowing any account number, just send them a check??? Not a bank that I would ever choose to do other banking with. The person did however, waive the late fee because I called. One star for the waived fee. One star for the low interest rate.

The teller at the window was rude...how can you remain on the phone when you have customers at the window...and then have the nerves to tell us to hold...o HELL NO...where is customer service...if you on the phone then another teller need to be at the window.. So I call the credit union to inform them that was rude...of course she took her side...n said she was on the phone like they approve her action...and they wonder why they get cuss out...n loss businesses..