Citizens Bank in Lakewood, OH

Worst branch. Nicole is the manager and she hates her life!!

Charge for deposits that bounce and it's no fault of your own. Charge for insufficient funds even though you deposit checks the same day but you ha e to wait a day for the bank to add the funds to even use your money even if the check is made from a bank and not a personal check.. So don't use your money till a day later. Charge for paper statements. Used to offer free insurance, free checking without terms of usage but took all of those away after suckin you in. Personally I've never been treated so horribly from a bank in my life and moving my personal checking, business and savings to a different bank. The only good thing are the tellers that are very nice. The bank is even owned by an off shore company but based in Pennsylvania to throw you off. Best find a bank that actually wants to hold your money and not for company gain to screw you o er every Chance they get. What happened to a bank that takes pride in there customers.

Great people

Great service. It's a busy branch but the tellers are friendly and helpful. I've been banking here for years. I've had help with many things like business loans and opening new accounts.

It's an older building style. They have two drive up ATM s.