Woodforest National Bank in Elyria, OH

Friendly professional staff. Always helpful and they do it with a smile.

Went in to this branch. I was lied to and said it doesn't cost anything to close your account, but it after it was opened, I went to close it and there's a 25 fee. Then I was told that they don't check your credit but I now have an inquiry on my credit from them. I was able to talk to a manager about it to tell her I thought that the employees who helped me gave me wrong information, but she gave me conflicting information, told me how the lady who opened my account used to be a manager and there was no way she could be wrong, and then she started talking to me like I was a child. All I wanted to know was why I was told one thing and then after my account was opened, another. All of the tellers were extremely rude and immature. I've never been talked down to like this from any company. I've never had a bank branch give me conflicting info one right after another. Steer clear!! Now, I'm on the phone with corporate to see how I can close my account and I've just been hung up on while waiting for a customer service rep.