Sharefax Credit Union Inc in Cincinnati, OH

The office hours listed are not correct. Sharefax Credit Union, Evendale is open: Lobby Hours Mon.-Thurs. 9:00am – 5:30pm Friday 8:30am – 6:00pm Saturday 9:00am – 12:30pm Drive Thru Hours Mon.-Thurs. 8:45am – 5:45pm Friday 8:15am – 6:15pm Saturday 9:00am – 12:30pm

Credit union employees and service are great. If you use their website for online banking, 5 times out of 10 it's either down, not responding, or just won't let you in. So do expect delays in getting your online banking done.

I've been a member at Sharefax Credit Union for about 4 years. They provide services pretty much on par with any small credit union. The Evendale branch on Reading is my preferred branch as I've always found the tellers that work there to be friendly and helpful. I get the same services I'd get from a bank at a much lower cost and from a member based organization. I'm pretty happy overall. I would add that I only give 4 stars instead of 5 because there are some things about Sharefax that are inconvenient. Most of these have more to do with their size and the fact that they have to rely on 3rd party services for some of their features because of their small size. For example, the online banking feature is really quite poor. When it works, it meets the bare minimum for online banking and allows me to view my accounts, do transfers, pay bills, etc. However, as a previous reviewer noted, it is frequently down or not working properly. Another example is the fraud department for the debit card. Several times I've had my card frozen because i didn't respond to a fraud inquiry but I didn't respond because i never received a phone call, email or text about it. In many cases, I've called the credit union to get it resolved and received a postal mail letter about it a week or more later. I also attempted the mobile deposit application once on my Android phone and found it severely lacking compared to the one I have through another account at HSBC. I recognize that it's not really fair though to compare a bank the size of HSBC to a small local credit union. In the long run, I think the benefits of being a member of Sharefax far outweighs some of the pain points of dealing with a much smaller organization that lacks some of the capabilities of a larger banking organization.

Don't like at all fees for everything kinda a pain in the ass to deal with, no real benefits, and a real inconvenience since there aren't very many of them

Always friendly and helpful staff. A Credit Union that offers a variety of financial services. Perks for long standing customers