Guardian Savings Bank in Beckett Ridge, OH

I've used Guardian for both a refinance and a new mortgage. The loan agent I worked with, Mike Peters, did fantastic work. He patiently and thoroughly explained the details of what is always a complicated and challenging process. Communication wasn't always perfect, and there were many times when I did not receive information in a timely manner, but overall I was happy working with him. However, the rest of the organization was disappointing. Due to their "conditions" and underwriting team's disorganization and poor practices, our closing got delayed and it seriously affected our family's ability to move. There was little regard shown for this major inconvenience - they offered to slightly reduce our closing costs in compensation, but it was a weak effort, and this came directly from the president of the bank. I would not use Guardian again for a new mortgage, but would probably give them a shot for a refinance if I worked with Mr. Peters.