Wright-Patt Credit Union in Beavercreek, OH

The people may be nice, but nothing ever works. There is always a malfunction with their website to log onto your account information and they offer absolutely no support during their off hours (even Chase has a way to get a hold of them during off hours). It's a pain to find the phone number for a specific bank, and after 2 rings it directs you to the 1800 number where you're on hold for at least 10 minutes. I feel sorry for the people who go through this in times of emergency where they need to get a hold of someone at the bank ASAP.

The worst service that i ever seen, unprofessional and impolite. They use to hire some collage kids as sttaf. One star is too much for this wrong place.

Great service!

Brian Mellon is one of the rudest people I have ever spoke with on the phone. I used to be proud to call myself a WPCU member, but after dealing with Brian on the phone today, I would have to say otherwise.

While the banking system in itself is good, and the people can be very friendly. Though, therein lies the problem. I was attempting to reach them to find out why my check had yet to clear, and unfortunately I didn't get to them before their very early closing hour of 2 on Saturday. I then tried to access their alleged 24/7 phone bank, and was unable to get anyone. It would be understandable if it were say 8 or 9 pm, but 4 on a Saturday is not unreasonable. When they finally gave me the option of talking to an actual human being, "We're sorry, but you will have to call again during business hours". Not being able to reach a human being at a reasonable hour is extremely frustrating, and could get people in trouble if they cannot figure out why a check that is supposed to clear in 24 hours max has yet to clear.