Hudson Valley Federal Credit Union in Poughkeepsie, NY

Very pleasant and informative staff.

HVFCU telephone as it wanted to get information about an employee applying for loan. I called back on Tuesday 10:30 a.m. at the number with extension to call back. I never got the option of entering the extension, which most automated phone systems allow, and held for over 18 minutes, forced to listen to their commercial messages and their insistence on using MAGIC, "...your time is valuable," and repeatedly being told my call would be "answered shortly." I did not want to hang up, as my employee will be prejudiced at very least by delay, but I have work to do too. Someone in charge of operations should take a serioius look. Even an answering machine would be better than making people go through a slow burn.

Professional staff and friendly. But they are at times a little lax with privacy issues and there is a need to double check your receipts and statements to confirm accuracy.