Franklin First Financial Ltd. in Melville, NY

My mortgage was processed by Joe Reizis from Franklin First Financial. Joe is very knowledgeable and extremely helpful. From the day we met to complete the application all the way till the closing there were no surprises along the way, and everything turned out exactly as promised. I am extremely happy with the service Joe and the rest of the Franklin team provided. Thank you for helping us purchase our home.

Franklin First Financials' complete lack of transparency with their clients is of which to leave a sour taste in one's mouth. With failing to do as their slogan says "Closing loans and building relationships", we did not close our loan. However, they did build a relationship, one that is based on lies and false promises of which they will never fulfill. If you value your time and money, save yourself the heartache and find a different bank. Unfortunately, for us we were not forewarned.

I AM TAKING THEM TO CIVIL COURT AS WE SPEAK. THEY ARE A BUNCH OF CROOKS. MAKE SURE YOU ASK QUESTIONS, THEY DON'T EXPLAIN EVERYTHING THOROUGHLY. A LOT OF HIDDEN TERM & CONDITIONS . I HAD THE WORSE LOAN OFFICER. ALL THEY CARE ABOUT IS CLOSING AND GETTING THEIR MONEY. THEY WILL HIT YOU WITH A LOT OF FEES THAT YOU KNOW NOTHING ABOUT. FEES THAT COULD BE WAIVED FROM A LOT OF OTHER BANKS. DO YOU RESEARCH BEFORE DEALING WITH THIS BANK.

Exceptional bank! Nothing but great things!

No one returns your calls. Horrible customer service. Loan officer dropped the ball