Key Bank - Oakdale Mall Branch in Johnson City, NY

First of I would like to say that this is the first bank that I've ever opened myself. I rated it as 1 because there is absolutely nothing to like about the service that this location provides. I just got an account couple days ago, and I want to cancel it as soon as I can. People who I've spoken to that works there seems very oblivious to their banks policy. The person who created my account did everything on his own. Did not bother to ask me what I had in mind, but just picked "what's best for me." After setting up the account, I deposited a check and I asked him if I could use the money right away and he said yes. He even told me I can come to the location and get money when I need it. So I was very happy and I paid my Electricity bill right away only to find out the next day that my check is on hold and I won't be able to do anything until the 11th of this month. Why I hate the service? Because that man downright lied to my face be it for ignorance of their policy or just to get me to continue with their service. Now not only will I have a late fee from my electric company I will also receive a fee from this bank. One of the worst decision of my life.

Poor costumer service. I took my mother in-law there for a simple "medallion" signature authorization, and the bank representative gave my 95 year old mother in-law such a run around it was very uncalled for. We will need to go there 2 times to get it straightened out. Not an easy thing for someone of her age. We had the call an insurance company to get someone knowledgeable to interact with the bank rep. I left a message for the bank rep. to call us back, which she did not. I will need to call this bank again tomorrow. Not customer friendly and did not seem very knowledgeable.