Alternatives Federal Credit Union in Ithaca, NY

Horrible hours, who closes at 3 pm??

Own a business locally nearby and ran out of change. As my personal vehicle was in the shop for repairs, I could not travel to my own bank. This was my first time ever stopping in this institution,and I asked to change 200.00 for 5's and 10's. After waiting in line for 10 minutes,while one of the two tellers on duty was carrying on a personal conversation with someone at the counter, I was treated rudely and told unless you are an "exclusive member here, we can not make change for you". Needless to say, I left with a very poor first impression. Not a way to do business!!!!!! So I continued across the road to their competition, the Tompkins County Trust Co., where they were friendly and more than happy to accommodate my needs. Kudos to TCT! Shame on Alternatives!

Brian Zapf is amazing with tax service I had quite the confusing amended returns and he was patience and very helpful with getting me in contact with irs and held my hand the way through with the process ! Amazing team highly recommend them!

Been with them since 2006. They are a great personal bank.

Poorly run credit union. Highest loan rates in town. Look it up, CFCU has much lower loan rates. Also very low deposit rates. Again CFCU has better rates. Look it up. Claim to want to help poor people but have the worst rates.... Hypocrites!!!